Refund policy

Return & Cancellation Policy

At The Barefoot Mechanic, all subscription box sales are final. We do not accept returns or issue refunds for subscription boxes once an order has been processed and shipped.

Subscription Cancellation

You may cancel your subscription at any time. Your cancellation will stop future recurring charges, but it will not affect any order that has already been processed or shipped.

To cancel your subscription, simply log into your account or contact us at irlanne@ptlautoworks.com for assistance.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your subscription box arrives damaged, defective, contact us within 7 days of delivery at irlanne@ptlautoworks.com.

Please include:

Your order number
A description of the issue
Photos of the damaged or incorrect item(s)

We will review your claim and, if approved, replace the damaged or incorrect item at no additional cost.

Non-Returnable Items

Because our subscription boxes may contain personal care items, consumables, and limited-edition merchandise, all sales are final. We do not accept returns or exchanges for:

Subscription boxes
Customized or personalized products
Personal care items
Consumable products
Sale or clearance items
Gift cards

Exchanges

We do not offer exchanges. If you receive a damaged or incorrect item, we will work with you to provide a replacement when appropriate.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day cooling-off period where required by law. These rights apply only where mandated by applicable law.